Disposable cards :

Disposable cards are available in denominations of 1,2,3,5 and 10 KD. They are available all over Kuwait in most Grocery stores, Co-operatives, Department stores etc. Also automatic vending machines are placed in key locations. To make calls, dial the access number 801222. After the greeting message, the automated voice messaging system will ask you to select the preferred language and the to enter the account number as given in the card. The system verifies the number and reports back the balance remaining in the card and prompts you to enter the international telephone number (country code + area code + telephone number). You will be informed of the call duration and call gets processed.

If you wish to make another call after the first one, no need to hang up the phone; instead press the '*' key on your phone twice. It will get you back to the voice menu and another call can be placed. And if the number you dialed is engaged or there is no answer for a long time, you may press '*' key twice to get back to the voice menu which will allow you to re-dial the same number or to dial a new number.

Strict security measures are taken to avoid misuse and fraudulence. When a card is being used, the account will be locked so that no one else can use the same card at the same time. If many attempts are made from a telephone to hack-in using bogus account numbers, the access to the service will be blocked from that telephone. There is a mechanism built in to the service to trap the usage of stolen or lost cards.

Interkey has a full fledged 24 hour technical support and customer service desk. The technical support staff monitors the systems and make sure the smooth operation of the service.
Consumers can call in to the customer service in case of any difficulty in using the card. The contact number is given at the backside of the card. A huge database of complete transactions are at the disposal of the customer service which helps them to answer customer queries about card usage.

Gold Card :

Interkey Gold card is a phone card with an open ended account and is widely acclaimed for it's rich variety of features. This service is extremely easy to use, and boasts of a very high rate of availability along with tight security. Given below are some of the features of Gold card.

Features :
·  Open ended account
·  Major credit cards are accepted
·  Four digit PIN (secret) number which can be changed by the card holder himself
·  Itemized billing on request
·  Automatic re-charging on request
·  Dedicated telephone lines
·  Full time technical & customer support
·  Account can be linked to a telephone number so that when called from that telephone, the user can straight away dial the international number
·  The user can store and activate up to 10 speed codes

How to subscribe ?

The application form to subscribe to Gold card is available at our head office or you can get one by fax on request. The filled-in application has to be submitted at our customer service desk (or faxed only if the payments are made using credit cards) along with a photocopy of Civil Id and Credit card details.

The initial subscription should be of a minimum of 25 KD that can be paid by cash or by credit card. And re-charging can be made for 10 KD or more. Gold card offers optional automatic renewing facility so that the account will be re-charged when ever the card balance falls below a specified amount. All cash transactions has to be made at the service desk and credit card holders may make a re-charging by requesting over telephone.

How to make a call ?

To make a call using Gold card, first you have to get into the service by dialing the access number 801211. After a greeting message, the automated voice messages will guide you to choose a language (out of Arabic, English, Urdu and Farsi) and then enter the account number followed by the '*' key. After verification of the account number, you have to key-in the 4 digit secret (PIN) number. This number is user changeable and provides additional security to avoid fraudulence. The system reports balance remaining in your card and prompts you to enter the international number which you want to dial. Depending on the call rates, the system informs you the maximum length your call.

While the call is going on, you might hear a beep sound which is to remind you that the call will end in 60 seconds and 3 short beeps to indicate that only 15 seconds are remaining now.

You might press the '*' key twice to stop a call (or engaged tone) and to get back to the voice prompts in order to make another call.